PRIVACY POLICY

Your personal medical record is a confidential document.

It is the policy of Your Family Practice to maintain the security of personal health information at all times and to ensure that this information is only available to Authorised Members of Practice Staff.

We abide by the National Privacy Principles available at:
The National Privacy Commission

For matters relating to your privacy, please contact The National Privacy Commissioner at:

National Privacy Commissioner
Privacy Hotline 1300 363 992
GPO Box 5218
SYDNEY NSW 2001

Website: The National Privacy Commissioner

PATIENT RIGHTS

If you have a problem with your treatment by either medical or administration staff at Your Family Practice, we would like to know of your concerns.

Please feel free to talk with your doctor or the practice staff. You may prefer to write to us or use our suggestion box.

Please be assured, this practice will view your concerns, suggestions or complaints seriously.

If you would prefer to address your complaints to an independent third party, the contact details of the State Health Care Complaints Commission are:

Health Care Complaints Commission
Level 13, 323 Castlereagh Street,
SYDNEY NSW 2000

(Locked Bag 18, Strawberry Hills NSW 2012)

Telephone: 1800 043 159 (Toll Free)
Or 02 9219 7444
Facsimile: 02 9281 4585

Website: State Health Care Complaints Commission